Careers

Customer Service Associate

Mail us your Resume for Customer Service Associate ( Job Code : CSA 003)

Job Description

We invite Freshers and Experienced candidates with good communication skills for below role

Current Role

Customer Service Associate


Eligibility Criteria

Female Only
Minimum Qualification requried : Any Graducation


Location

Pune


Compensation details

Customer Service Associate (Full Time)           -         INR 175000/ - to 240000/- P.A.

Customer Service Associate (Part Time)          -         INR 108125/ - to 165000/- P.A

An SelfDrive.ln Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all SelfDrive customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-reservation problems. Associates communicate with Customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Knowledge & Skills Required

Communition Skills

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently

Computer Knowledge/skills

  • Ability to use a desktop computer system
  • Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
  • Explore Excellent Typing skills
  • Demonstrates understanding of the Internet, SelfDrive.ln website, and competitor websites
  • Demonstrates an ability to successfully navigate websites
  • Demonstrates a proficient knowledge of email applications
  • Demonstrates an ability to learn in various media
  • Ability to successfully adapt to changes in the work environment

Customer Focus

  • Excellent customer service skills, including maintaining focus on the customer issue in a fast -paced environment
  • Ability to empathize with and prioritize customer needs
  • Demonstrates interpersonal skills with a diverse customer base
  • Demonstrates conflict resolution, negotiation, and de-escalation skills
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to determine customer needs and provide appropriate solutions
  • Maintain regular and reliable attendance, including the daily schedule asassigned
  • Flexible with the working schedule; may be expected to work weekends, holidays and events
  • Ability to work overtime as required by business. Most often occurring in the weeks surrounding the holiday season

Problem Solving Skills

  • Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
  • Ability to approach problems logically and rationally
  • Action oriented and self disciplined Organized and detail -oriented
  • Ability to quickly and effectively prioritize work time in various departments to meet business need
  • Ability to maintain composure in highly escalated situations
  • Qualified candidates will be comfortable in a multi -tasking, high-energy environment.
  • They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications require

  • Minimum qualification - Any graduate / PG is eligible to apply
  • Industry -   Internet / Ecommerce
  • Functional Area -   ITES, BPO, KPO, LPO, Customer Service, Operations
  • Role Category -   Associate / SeniorAssociate - (NonTechnical)
  • Role -   Associate / SeniorAssociate - (NonTechnical)