Customer Service Associate
Mail us your Resume for Customer Service Associate ( Job Code : CSA 008)
Job Description
We invite Freshers and Experienced candidates with good communication skills for below role
Current Role
Customer Service Associate
Eligibility Criteria
Female Only
Minimum Qualification requried : Any Graducation
Location
Pune
Compensation details
Customer Service Associate (Full Time) - INR 175000/ - to 240000/- P.A.
Customer Service Associate (Part Time) - INR 108125/ - to 165000/- P.A
An SelfDrive.ln Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer
service to all SelfDrive customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in
expediting orders and correcting post-reservation problems. Associates communicate with Customers primarily through mail, chat
and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate
effective solutions in a fun and fast-paced environment
Knowledge & Skills Required
Communition Skills
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills ability to clearly understand and state the
issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise,
and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/skills
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet
- Explore Excellent Typing skills
- Demonstrates understanding of the Internet, SelfDrive.ln website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Customer Focus
- Excellent customer service skills, including maintaining focus on
the customer issue in a fast -paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues,
escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule asassigned
- Flexible with the working schedule; may be expected to work
weekends, holidays and events
- Ability to work overtime as required by business. Most often occurring in
the weeks surrounding the holiday season
Problem Solving Skills
- Effective problem solving skills including decision making, time
management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self disciplined Organized and detail -oriented
- Ability to quickly and effectively prioritize work time in
various departments to meet business need
- Ability to maintain composure in highly escalated situations
- Qualified candidates will be comfortable in a multi -tasking,
high-energy environment.
- They will be creative and analytical problem solvers with a
passion for excellent customer service
Qualifications require
- Minimum qualification - Any graduate / PG is eligible to apply
- Industry - Internet / Ecommerce
- Functional Area - ITES, BPO, KPO, LPO, Customer Service, Operations
- Role Category - Associate / SeniorAssociate - (NonTechnical)
- Role - Associate / SeniorAssociate - (NonTechnical)
- Email your resume to careers@selfdrive.in